Privacy Policy

Privacy Policy

Effective Date: Oct 3, 2024

At Harmony Surf Supply, your privacy is important to us. This Privacy Policy explains how we collect, use, share, and protect your personal information when you visit our website, shop in-store, or interact with our services. By using our site, you agree to the terms of this policy.

1. Information We Collect

We may collect the following types of information:

  • Personal Information: name, email, phone number, shipping and billing address, and payment details.
  • Account & Transaction Details: purchases, returns, order history, and preferences.
  • Device & Usage Data: IP address, browser type, operating system, page visits, and interactions with our website.
  • Communications: emails, chats, or messages exchanged with us.
  • Third-Party Data: demographic or marketing data we receive from trusted partners.

2. How We Use Your Information

We use the information we collect to:

  • Process and deliver your orders.
  • Provide customer support and resolve issues.
  • Improve our website, products, and services.
  • Prevent fraud and protect account security.
  • Send promotions, service updates, and special offers (only if you’ve opted in).
  • Comply with legal obligations.

3. How We Share Information

We do not sell or rent your personal information to third parties.
We may share information only with:

  • Service providers (payment processors, shipping carriers, IT providers) who help us operate our business.
  • Business partners or affiliates for joint promotions or services you opt into.
  • Law enforcement or legal requests when required to comply with laws, regulations, or to protect rights and safety.

4. Cookies & Tracking

Like most websites, we use cookies and similar technologies to:

  • Remember your preferences and shopping cart.
  • Improve website performance and user experience.
  • Deliver relevant ads and promotions.

You can control cookies through your browser settings, but some site features may not function properly if disabled.

5. SMS Marketing

With your consent, we may send you SMS messages about your orders, abandoned carts, promotions, and special offers.

  • You may opt out at any time by replying STOP to a message.
  • Standard messaging and data rates may apply.
  • We only use your information for the purposes you agreed to when subscribing.

6. Your Privacy Rights

Depending on your location, you may have rights under laws like the California Consumer Privacy Act (CCPA) or the General Data Protection Regulation (GDPR). These may include the right to:

  • Access the personal data we hold about you.
  • Request correction or deletion of your data.
  • Opt out of marketing communications.
  • Request data portability (a copy of your data).
  • Limit or object to certain processing of your data.

To exercise these rights, please contact us at info@harmonysurfsupply.com

7. Children’s Privacy

Our website and services are not intended for children under 13. We do not knowingly collect personal information from children. If we learn we have collected information from a child, we will delete it promptly.

8. Data Security

We take appropriate security measures, including encryption and access controls, to protect your personal information. While we work hard to protect your data, no system is 100% secure, and you share information at your own risk.

9. Third-Party Links

Our site may link to third-party websites (such as advertisers or partners). We are not responsible for their privacy practices. Please review their policies before providing personal information.

10. Data Retention

We keep your personal information only as long as necessary for business, legal, or security purposes. When no longer needed, we securely delete or anonymize it.

11. Policy Updates

We may update this Privacy Policy from time to time. If we make significant changes, we’ll notify you by posting a notice on our site or contacting you directly. Updates take effect once posted.

12. Contact Us

If you have any questions or requests about this Privacy Policy, you can reach us at:

Harmony Surf Supply
info@harmonysurfsupply.com
8204 Emerald Drive
Emerald Isle, NC 28594

(252) 424-8787